Listening leads to loyalty card changes

Lisa Hull and Tracy Carder at Sawtry Village Academy brought to our attention that the ‘I Love Coffee’ loyalty card was only for coffees when many of the students also drink tea and hot chocolate.
I love coffee logo

Lisa raised the issue with Managing Director Nelson Williams when he was visiting and as a result students can now get loyalty stamps for all hot beverages. Lisa said: “Green tea is a really popular choice for a lot of the students, so there has been a positive reaction to the new loyalty card policy. It’s great to be able to implement changes like this which show we’ve listened to what students want to see.”